Terms & Conditions
Dry Hire/Booking Terms & Conditions
When hiring equipment from Smalltown Audio Ltd you the customer agree to and are bound by the below terms
and conditions.
Hire is subject to agreement of the below terms and conditions.
Definitions
•
“The Equipment” refers to any goods or services hired from Smalltown Audio Ltd or any part thereof
•
“The Customer” is the individual, company or firm hiring equipment from Smalltown Audio Ltd. Any person who
acts as a representative on behalf of a company or firm is also bound by these terms.
“Event” is the production or event being put on/organised by the customer or third party organisation or member.
General Hire Items
The hire period and charges comence at 9.30am on the day of hire unless the customer is collecting the
equipment earlier.
Whereupon the hire period and commence time of charges would be altered to the agreed time.
• Hire equipment must be returned on the date and time agreed within the hire contract. Failure to do so we result
in additional charges against the customer.
• All equipment must be returned in a similar physical condition, be in full working order and be clean ready for
other customers to use.
• All cables must be coiled and taped before being returned to Smalltown Audio Ltd.
• It is the customer’s responsibility to ensure they have sufficient batteries for their performances.
Where applicable Smalltown Audio Ltd will always provide the first set for the equipment. Batteries can be
purchased through Smalltown Audio Ltd if the customer wishes to do so.
• The customer becomes fully responsible for the equipment stated in the contract from the starting date and
time.
This reasonability ends upon Smalltown Audio Ltd receipt of hire equipment from customer.
• The customer is responsible for ensuring that the persons setting up and operating the equipment have been
instructed on safe working practises and operation of equipment.
• Smalltown Audio Ltd does not accept liability for equipment that is damaged whilst on hire to the customer. The
customer agrees to pay Smalltown Audio Ltd the full retail cost of equipment lost, stolen or damaged beyond
repair.
• The customer is responsible for ensuring that they have insurance against the above liability.
• The customer is responsible for loss during the period of which lost, stolen or damaged equipment is non
hireable. These charges will end upon replacement of product.
• Breakdown or unexpected working of equipment should be reported to Smalltown Audio Ltd immediately.
• Misuse or improper use of equipment which leads to a breakdown call out would be result in a charge being
made against the customer. This would be dependent on each individual situation.
• All of Smalltown Audio Ltd equipment is Annually PAT tested, all plugs are earthed and all electrical equipment
is checked thoroughly after each hire for signs of wear and tear.
• The equipment should only ever be used with the plug/socket that it is fitted with.
• Modification to equipment is strictly forbidden unless an agreement has been made between the customer and
Smalltown Audio Ltd
• The customer is responsible for ensuring they have enough power whilst equipment is on hire to power up the
hire equipment.
• Equipment that is damaged as a result of wrong or faulty power supply will be charged at repair or replacement
cost, whichever is less.
• The customer is fully responsible for ensuring that equipment is serviceable and clean ready for use for the
duration of the hire.
• Smalltown Audio Ltd is fully entitled to terminate the hire agreement at any point during the hire if Smalltown
Audio Ltd has reason to believe the customer is in breach of any of the terms.
• By agreeing to these terms you authorise Smalltown Audio Ltd to enter upon property if Smalltown Audio Ltd
has reason to believe terms are being breached
. Smalltown Audio Ltd has full discretion as to whether or not hire equipment is removed from any
event and the hire agreement is terminated. The customer would be charged for this.
Cont:Payment Terms
• Payments must be paid in full within 30 days of invoice being issued to the customer.
• The customer will receive two gentle payment reminders. The first will be 5 working days before payment
deadline and one on the day of the payment deadline.
Late payment will be subject to a 5% (per day) interests being added to the total hire value.
• All payments are subject to VAT at a rate of 20%.
• All charges are payable on demand.
• The customer is not entitled to withhold payment from Smalltown Audio Ltd due to dispute nor shall they be
entitled to set off against the agreed payment in the contract between themselves and Smalltown Audio Ltd
• Any legal expenses or other charges occurred during the recovery process of failed payment will be charged to
the customer.
Cancelation Policy
These terms only apply if the customer terminates the contract. (see below)
• 30 days or more from the beginning of the hire/event – NO CHARGE
• 14 days before the beginning of the hire/event – 25% CHARGE
• 7 days before the beginning of the hire/event – 50% CHARGE
• 48hrs or less – FULL rental charge.
Smalltown Audio Ltd has full discretion with regards to postponement of hire. This will be dependent on individual
circumstances.
Delivery/Carriage
• Delivery times quoted by Smalltown Audio Ltd are only an approximate timing.
Smalltown Audio Ltd is not liable for delay of delivery equipment however caused.
• Our hire charges do not include delivery/carriage unless previously agreed with customer.
• Carriage charges quoted by Smalltown Audio Ltd are only incorporating equipment plus driver any additional
crew must be arranged by customer and people will be paid by the customer.
• Smalltown Audio Ltd has the right to be able to recharge additional costs for any delivery or any unexpected additional costs, tolls etc during delivery/carriage.